Last updated on 16 October 2026

1. Who we are

Sanne Kaal
Brugwal 11 A
3432NZ Nieuwegein
The Netherlands

KvK: 75584239
VAT: NL002407518B77

Sanne Kaal is responsible for the processing of personal data described in this statement.

2. Scope
These terms apply to every order placed through sannekaal.com. Custom work and commissions for private and business clients are agreed separately in writing.

3. Products and prices
We describe and photograph our products as accurately as possible. Every piece is cast, glazed and fired by hand, so small differences in colour, glaze, surface and size are part of the product and make each piece unique. Colours may also look slightly different on screen. All prices are in euros and include VAT. Shipping costs are shown in the cart before you pay.

4. Ordering and payment
The agreement is concluded when you have completed payment through our payment provider. You receive a confirmation by email. If a product turns out to be unavailable, we let you know as soon as possible and refund the full amount.

5. Delivery
We ship to all countries listed in the cart. Every piece is carefully packed by hand. Products in stock are shipped within about 7 working days. If a product is not in stock, it is made for you and can take up to 8 weeks before it is shipped; we will let you know if this is the case. The risk of loss or damage passes to you when the order has been delivered to you. For orders outside the European Union, import duties and local taxes may apply; these are paid by the customer.

6. Right of withdrawal
As a consumer you have the right to cancel your purchase within 14 days without giving a reason. See our Returns & withdrawal page for how this works. Custom-made pieces and commissions are excluded from the right of withdrawal.

7. Warranty and complaints
Our products comply with the agreement and the legal requirements. If your order arrives damaged, please email us within 48 hours of delivery with photos of the product and the packaging. For other issues, please email us within a reasonable time after you discover them. We will look for a solution together (repair, replacement or refund). Your statutory rights as a consumer always remain in force.

8. Liability
We are not liable for damage caused by incorrect use, by not following the care instructions, or by normal wear and tear, except where the law says otherwise.

9. Privacy
We handle your personal data as described in our privacy statement.

10. Applicable law
Dutch law applies to these terms and to every order. This does not take away the protection you have under the mandatory consumer law of the country where you live.