Last updated on 16 October 2026

Changed your mind?
You have the right to cancel your purchase within 14 days without giving a reason. These 14 days start on the day you receive the product. If you ordered several products that arrive separately, the period starts when you receive the last one.

How to cancel
Let us know before the 14 days have ended by emailing info@sannekaal.com.

Returning the product
Send the product back within 14 days after you have told us you are cancelling, to: Sanne Kaal, Brugwal 11 A, 3432NZ Nieuwegein, The Netherlands. The cost of returning the product is for your own account.
Ceramics are fragile, so please pack your return carefully, preferably in the original packaging, and consider sending it with tracking and insurance. You are responsible for the product until it reaches us. You may unpack and inspect the product as you would in a shop; if it has been used beyond that, or arrives damaged because it was not packed properly, we may deduct the loss in value from the refund.

Refund
We refund the full amount you paid, including the original standard shipping costs, within 14 days of receiving your cancellation. We use the same payment method you used for the order. We may wait with the refund until we have received the product back, or until you show that you have sent it, whichever comes first. Depending on your bank, it can take a few more days before the money is in your account.

Arrived damaged?
This is not a cancellation. Please email us within 48 hours of delivery with photos of the product and the packaging, and we will find a solution together, as described in our Terms and conditions.

Exceptions
The right of withdrawal does not apply to pieces made to your own specifications, such as commissions and custom work.